Terms & Conditions
Last updated: June 2026
These Terms & Conditions govern the supply of custom merchandise and related services by EMBOZZ™ (“EMBOZZ”, “we”, “us”) to you, the customer. By requesting a quote, placing an order or paying a deposit, you agree to these terms.
1. Quotations & pricing
Quotations are based on the information you provide and are valid for 30 days unless stated otherwise. Prices are quoted in pounds sterling (GBP). Unit prices vary with quantity, product and branding method, and a quotation is not a binding contract until we confirm your order in writing.
2. Orders & acceptance
An order is accepted, and a contract formed, once we confirm it in writing and receive any required deposit. We may decline any order at our discretion, for example where artwork infringes third-party rights or where requirements cannot be met within the requested timeframe.
3. Deposits & payment
- A deposit (typically 40–50% of the order value) is payable to confirm your order and enable us to source materials.
- The remaining balance is due before dispatch or collection, unless agreed otherwise in writing.
- We reserve the right to suspend production where payment is outstanding.
4. Artwork & proofs
You are responsible for supplying artwork in a usable format (PNG, JPG, PDF, AI, EPS or SVG) or for approving artwork we prepare on your behalf. We will provide a proof for your approval before production. Once you approve a proof, you are responsible for its content, including spelling, colours, sizing and layout. We are not liable for errors in approved artwork.
5. Intellectual property
You warrant that you own, or are licensed to use, all logos, trademarks, images and content you supply, and that their use does not infringe any third party’s rights. You agree to indemnify EMBOZZ against any claim arising from the artwork you provide. Any design work, templates or mock-ups created by EMBOZZ remain our property unless purchased separately.
6. Production & delivery times
Lead times are estimates given in good faith and run from the point of artwork approval and receipt of deposit. While we work hard to meet agreed dates, we are not liable for delays caused by circumstances outside our reasonable control, including supplier or courier delays.
7. Delivery, collection & risk
We deliver within the United Kingdom or offer collection by arrangement. Risk in the goods passes to you on delivery or collection. Please inspect goods promptly and notify us of any issue within 7 days of receipt.
8. Cancellations & changes
Because our products are bespoke and personalised to your specification, they are exempt from the standard 14-day cancellation right under the Consumer Contracts Regulations 2013 once production has begun.
Changes requested after order confirmation may affect price and lead time and may not be possible once production has started. If you cancel after we have incurred costs (for example sourcing materials), your deposit may be retained to cover those costs.
9. Faults, returns & remakes
We stand behind our quality. If goods are faulty, materially differ from the approved proof, or are damaged in transit, contact us within 7 days and we will repair, remake or refund the affected items at our discretion. We cannot accept returns of correctly produced bespoke goods that simply are no longer wanted.
10. Liability
Our total liability in connection with any order is limited to the value of that order. We are not liable for indirect or consequential losses, including loss of profit or opportunity. Nothing in these terms limits liability that cannot be limited by law.
11. Events outside our control
We are not liable for failure or delay in performing our obligations where caused by events outside our reasonable control, including supply shortages, equipment failure, or courier disruption.
12. Governing law
These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts.
13. Contact
Questions about these terms? Email us at hello@embozz.com or call +44 7902 016010.