Delivery & Returns

Every EMBOZZ order is made to order and finished by hand — so here's exactly how it reaches you, wherever you are in the world.

Proof before print

Nothing is printed until you approve it. After you order, we send a digital proof and production begins only once you've signed it off — so what you see is what you get.

Production & packaging

Typical production time is 5–10 working days from proof approval.
Every order is quality-checked and arrives gift-ready as standard.
Working to a deadline? Tell us the date and we'll be honest about what's achievable — and do everything we can to hit it.

UK delivery

Sent via tracked courier once production is complete.
Estimated 1–3 working days after dispatch.
Shipping options and prices are shown at checkout before you pay.

Worldwide delivery

We deliver across the UK, USA, Canada, Europe and Australia — and worldwide on request.

International orders are sent by tracked courier, typically 5–10 working days after dispatch depending on destination.
Delivery options and prices for your country are calculated at checkout.

International orders — customs & duties

Will I pay customs or import taxes?
Possibly. Orders shipped outside the UK may be subject to import duties or taxes set by your country's customs authority. These aren't included in your order or shipping total and are payable by the recipient.

Why aren't they included at checkout?
Rates vary by country and product and are set by your local customs authority, so we can't collect them accurately in advance. Your carrier or customs office will contact you if anything is due.

How much will it be?
It depends on your country's thresholds. As a guide, check your national customs website — for example CBP (USA), CBSA (Canada), your local EU customs, or the Australian Border Force. We're happy to provide an itemised invoice for your records.

Could customs delay my order?
Occasionally. Most international orders clear quickly, but customs checks can add a few days — your tracking link will always show the latest status.

Tracking

You'll receive a tracking link by email as soon as your order ships.

Returns & exchanges

Because every EMBOZZ product is custom-made and personalised to your order, items can't be returned or exchanged unless they arrive faulty or damaged, or differ from the proof you approved. This is in line with UK Consumer Contracts Regulations, which exempt bespoke and personalised goods from the standard cancellation right.

Faulty, damaged or incorrect items: contact us within 14 days of delivery with your order number and photos, and we'll put it right — repair, replace or refund.
Approved proofs: as you sign off your proof before printing, we can't accept returns for spelling, layout or colour choices that were approved. Please check your proof carefully.

Need a hand?

Email hello@embozz.com or call/WhatsApp +44 7902 016010. We reply the same day in working hours.