Privacy Policy

Last updated: July 2026

This Privacy Policy explains how EMBOZZ™ (“EMBOZZ”, “we”, “us”) collects, uses and protects your personal information when you request a quote, place an order or use our website. We are the data controller for the information you provide, and we handle it in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

1. Information we collect

  • Contact & enquiry details — your name, organisation, email, phone number and the details of your enquiry (product, quantity, occasion, deadline, notes).
  • Artwork & order information — logos or artwork you upload, order history and approved proofs.
  • Payment information — processed securely by our payment providers; we do not store full card details.
  • Website data — basic technical and usage data (such as cookies and analytics) to help the site work and improve.

2. How we use your information

  • To prepare quotes, produce proofs and fulfil your orders.
  • To communicate with you about your enquiry, order and delivery.
  • To take payment and keep accurate business records.
  • To keep your details and approved artwork on file so repeat orders are quick (where you are an existing customer).
  • To improve our website and services.

3. Lawful basis

We process your data to take steps at your request and to perform our contract with you, to meet legal obligations (such as tax records), and for our legitimate interests in running and improving our business. Where required, we rely on your consent (for example, optional marketing) — which you can withdraw at any time.

4. Sharing your information

We only share data with trusted providers who help us operate — for example our e-commerce platform, payment processors, and delivery couriers — and only as needed to serve you. We do not sell your personal information. We may disclose information where required by law.

5. Retention

We keep your information only as long as necessary for the purposes above, including to meet legal and accounting requirements. When no longer needed, it is securely deleted.

6. Your rights

You have the right to access, correct, delete or restrict use of your personal data, to object to certain processing, and to data portability. To exercise any of these, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Cookies

Our website uses cookies to function properly and to understand how the site is used. You can control cookies through your browser settings.

8. Contact

Questions about your data or this policy? Email hello@embozz.com or call +44 7902 016010.

This policy is provided as a general template. We recommend having it reviewed by a qualified professional to ensure it fully fits your business.